Shipping Policy

1. Order Processing

Orders are processed after payment confirmation. Processing times may vary depending on product availability, order volume and shipping destination.

• Orders are usually prepared during business days.
• Orders placed during weekends or holidays may be processed on the next business day.
• If an item is unavailable, we may contact you before shipment.

2. Shipping Destinations

The Green Shop is designed to serve customers in the United States and may support international shipment depending on logistics availability, product restrictions and destination country rules.

3. Shipping Costs

Shipping costs may depend on the destination, order weight, parcel size and available carrier rates. The final shipping cost may be calculated during checkout or confirmed before shipment.

4. Delivery Times

Delivery times are estimates only and may vary due to carrier delays, customs processing, weather conditions, holidays or other circumstances outside our control.

• Domestic U.S. delivery times may vary by state and carrier.
• International delivery may take longer due to customs clearance.
• Tracking information may be provided when available.

5. Customs, Duties & Import Rules

For international orders, customers are responsible for any customs duties, taxes, import fees or local regulatory requirements that may apply in the destination country.

Some herbs, teas or botanical ingredients may be subject to import restrictions. Customers should check local rules before placing an international order.

6. Incorrect Address

Customers are responsible for providing a complete and accurate shipping address. The Green Shop is not responsible for delays, returns or losses caused by incorrect address details.

7. Damaged or Missing Packages

If your package arrives damaged or does not arrive within the expected timeframe, please contact us with your order number and delivery details.

• Photos may be required for damaged package claims.
• Carrier investigation may be required for missing shipments.
• Resolution options may depend on carrier policy and order circumstances.